You can exchange an item for any reason for an alternative product within 7 days of the original purchase, or we can give you a total refund on your purchase (IMPORTANT THE REFUND WILL BE FOR THE GOODS THAT YOU HAVE PURCHASED, SHIPPING COSTS WILL NOT BE REFUNDED).
Just return the item to us as new (Important the item must be unused and in its original condition) in its original packaging, labels and the receipt. All the Shipping charges for the return of the goods will be paid by you.
In the unlikely event that the item is sub standard or we have sent you the wrong product, you can return the item with a written description of the fault in the original packaging, labelling and with the receipt and we will send you a full refund or replacement within 30 days. The Bench 504 will only pay the shipping charges for the return of faulty or incorrect goods.